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Large, Medium And Small Hotels Organization Structure

Large, Medium and Small Hotel Organization Structure

Hotel is a commercially managed building to provide services to guests or visitors in the form of lodging services, food and drink services, and other services provided to guests to meet guests' needs during their stay, as well as to benefit the hotel. To run a hotel operation, a hotel needs an organizational structure. The hotel organizational structure is calculated by the size of a hotel.


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Meaning of  Hotel Organizational Structure


Hotel Organizational Structure is a description of the level of position and flow of leadership in a hotel, it also shows the relationship of responsibilities between each section or department in the hotel. The Hotel Organizational Structure is made to facilitate the operation of a hotel, by dividing the duties and responsibilities of each employee according to the level and position they have. Hotel Organizational Structure is very important to support and operate a hotel.


However, the hotel organizational structure is not the same in each hotel. This is because it is influenced by the size of the hotel. Hotel Organization Structure can be divided into large hotel organizational structure, medium hotel organizational structure, and small hotel organizational structure.


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Large Hotel Organizational Structure


Large hotel organizational structure is the most complete organizational structure in a hotel. This is because large hotels have more complete facilities and more complete services for guests, as well as many guests who stay at this hotel. it requires a complete organizational structure to support operations.
 

 

Hotel organizational structure


1. General Manager

General Manager is the highest leader in a hotel who is in charge and responsible for all hotel activities and supervises the performance of his subordinates.


2. Assistant General Manager

The Assistant General Manager is the direct subordinate of a general manager who is in charge of helping all the tasks of the general manager and replaces him when the General Manager is not there for some reason.


3. Front Office

The front office is one of the departments in the hotel that is responsible for service to guests, from the time the guest wants to book a room until the guest leaves the hotel.

4. Housekeeping

Housekeeping is a department that is responsible for the cleanliness and tidiness of all areas in the hotel.


5. Food Production

Food Producton is one of the departments in the hotel that is responsible for making food or dishes that will be served to guests at the restaurant.


6. F&B Service

F&B Service is one of the departments in the hotel that is tasked with serving food that has been previously prepared by the Food Production division, as well as serving it to guests.


7. Engeneering

One of the departments in the hotel which is responsible for the maintenance and repair of all facilities owned by the hotel, such as buildings and hotel electronic equipment.


8. Human Resources / Personnel

Human Resources is the department in the hotel that is responsible for the human resources owned by the hotel, as well as the employment system.


9. Accounting

Accounting is a hotel department that has the task of managing hotel finances, ranging from expenses for boarding at each hotel department, to providing employee salaries.


10. Sales & Marketing

Sales & Marketing is a department that is responsible for the sale and marketing of hotel products so that potential guests can attract them.


11. Purchasing

Purchasing is the department that is responsible for all the purchases required by each of the existing departments.


12. Security

Security is the hotel department which is responsible for the security of the entire hotel area.


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Medium Hotel Organizational Structure



hotel organizational structure

1. General Manager

General Manager is the highest leader in a hotel who is in charge and responsible for all hotel activities and supervises the performance of his subordinates.


2. Assistant General Manager

The Assistant General Manager is a direct subordinate to a general manager who is in charge of helping all the tasks of the general manager and replaces him when the general manager is not there for some reason.


3. Room Division

Room division is an assistant in charge of preparing guest rooms and providing services to guests and booking guest rooms


4. F&B Departenent

The F&B Department is the part that is responsible for the processing and serving of food to guests


5. Personnel Manager / Human Resources

Human Resources is the department in the hotel that is responsible for the human resources owned by the hotel, as well as the employment system.


6. Accounting

Accounting is a hotel department that has the task of managing hotel finances, ranging from expenses for boarding at each hotel department, to providing employee salaries.


7. Sales & marketing

Sales & Marketing is a department that is responsible for the sale and marketing of hotel products so that potential guests can attract them.


8. Engeneering

One of the departments in the hotel which is responsible for the maintenance and repair of all facilities owned by the hotel, such as buildings and hotel electronic equipment.


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Small Hotel Organizational Structure



large, medium, and small hotel organizational structure

1. General Manager

General Manager is the highest leader in a hotel who is in charge and responsible for all hotel activities and supervises the performance of his subordinates.


2. Front Office

The front office is one of the departments in the hotel that is responsible for services to guests, from the time the guest wants to book a room until the guest leaves the hotel.


3. Housekeeping

Housekeeping is one of the departments that is responsible for the cleanliness and tidiness of all areas in the hotel.


4. F&B Department

The F&B Department is the part that is responsible for processing and serving food to guests


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