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| contoh percakapan walk in guest |
Percakapan Walk in Guest. Hallo para pengunjung blog Daily Trip, selamat datang di blog ini. Pada artikel kali ini, admin akan membagikan sebuah materi berupa contoh percakapan walk in guest. Jadi untuk lebih lanjutnya, silahkan simak pemahaman berikut ini sebelum memasuki materi contoh percakapan reception walk in guest.
Pengertian Walk in Guest
Walk In Guest adalah tamu yang datang ke hotel dengan tujuan untuk menginap di hotel tersebut tanpa melakukan reservasi atau pemesanan kamar terlebih dahulu. Hal ini mungkin terjadi karena dulu pemesanan kamar belum bisa dilakukan dengan cara online atau karena belum merebaknya aplikas yang menawarkan jasa pemesanan kamar hotel.
Baca Juga : Jenis-Jenis Formulir (Form) dan Peralatan Reception Section
Terkadang pihak hotel harus melayani walk in guest, karena hal ini juga bisa menjadi sumber pendapatan hotel. Oleh karena itu pihak hotel harus mempunyai kamar yang sudah siap untuk dijual, untuk berjaga-jaga apabila kedatangan walk in guest atau tamu yang datang secara mendadak.
Namun, pada saat high season atau ketika tingkat hunian sebuah hotel sedanga ramai-ramainya, biasanya akan sulit untuk menemukan kamar untuk walk in guest apabila kita tidak melakukan pemesanan kamar terlebih dahulu.
Untuk itu, dalam menangani tamu yang seperti itu, diperlukan prosedur walk in guest. Berikut ini admin bagikan contoh percakapan walk in guest singkat yang terjadi jika pihak hotel menangani tamu walk in guest atau tamu yang datang tampa melakukan pemesanan kamar terlebih dahulu.
Contoh Percakapan Walk In Guest Singkat
Keterangan :
G = Guest
R = Reception
R : Good Afternoon, welcome to Cultura Hotel. May I help you ?
G : I am looking for the room. Do you have room available ?
R : I am sorry sir, have you make reservation before ?
G : no, I just arrived
R : Alright, may I know your name please ?
G : I am Jackson, Samuael Jackson
R : Alright Mr. Jackson, how many person come with you, and how long would you like to stay ?
G : I came with my wife, and I will stay for trhee nights
R : Alright, what type of room would like Mr. Jackson ?
G : What type of room do you have ?
R : In our hotel we have 4 categories of room, there are Standard, Superior, Deluxe, and Suite Room. What type of room would you like to choose ?
G : I need one Deluxe Room, do you have ?
R : Alright, please wait a minute. I will check room availability first
G : Sure
…….........
R : Thank you for waiting sir. You are lucky. The room that you need is available. Would you like take this room ?
G : Yes, of course. But, may I know about the price please ?
R : The room rate is USD100/night/net, including American breakfast.
G : Ok
R : Do You have special request sir ?
G : I need my room with beach view please
R : Yes, sure
G : Thank You
R : May I repeat your request Mr. Jackson ?
G : Yes of course
R : You have taken one double deluxe room with beach view. And the room rate is USD100/night/net including American breakfast. And you will stay with your wife for three night. Is that correct ?
G : Yes, that is right
R : Alright Mr. Jackson, please fill this registration form, and this is your pen, please !
G : Thank You
Menelepon Housekeeping
R : Good Afternoon Housekeeping, please prepare room 304. That room will be check-in.
H : Alright, please give me 15 minutes for prepare that room
R : Thank You.
Menelepon Bar
R : Good Afternoon Bar, please 2 welcome drinks to lobby please
B : Alright, 2 welcome drinks is coming
R : Thank You
…………….
R : Are you finish Mr. Jackson ?
G : Yes, I am finish.
R : Alright, my I borrow your passport please ? I would like check the registration
G ; Yes, sure. This is may pasport
R : Thank You
…………
R : Mr. Jackson, plese your signature here please
G : Oh sorry, I forgot
R : It is no problem
G : Ok Here
R : Thank You Mr.Jackson. My I get full deposit for your room please ?
G : How much ?
R : USD300 pleasae
G : Ok, this is my money
R : Thank You, let me count your money
G ; Sure
R : Thank You Sir. Your money is complete
R : This is your passport sir.
G : Thank You.
R : This is your cash receipt, you have paid USD300 for I double deluxe room for trhee nights, net, including American breakfast. And this is you guest card, it will be your identity during stay in our hotel. Please show this card to the security and during sign your key. And this is your breakfast coupon. Our restoran is open from 7-11 am. And this is your key please.
G : Thank You
R : Is There anything else could I do for you sir ?
G : I need bellboy to escort my luggage
R : Yes Sure
…….....
R: Bellboy please !
B : I am ready for help
R : Please escort mr.jackson to room 304
G : Yes, Sure
…….....
R : Do you have any question sir ?
G : Not for right now
R : Alright Mr. Jackson, our bellboy will wscort you to your room
G : Thank You
R : Alright Mr. Jackson thank you for choosing our hotel. I hope you comfortable during stay in our hotel. Good Afternoon.
G : you too
Jadi itulah contoh percakapan walk in guest singkat dalam Bahasa Inggris. Percakapan walk in guest ini dapat berubah tergantung situasi yang terjadi di hotel.
Percakapan walk in guest ini akan sangat berguna bagi kalian yang yang akan bekerja di front office. Jadi, saya harap contoh percakapan walk in guest ini dapat bermanfaat bagi kalian semua.
Baca Juga
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